Frequently asked questions.
Find answers to the most common questions about using Olqan to streamline your operations and boost growth. Can’t find what you’re looking for? Contact our team today!
Sales Hub FAQs
Yes, Olqan provides easy import tools for CSV files.
Completely customizable - create your own stages, fields, and workflows to match your unique sales process.
Yes, you can set granular permissions based on roles, departments, or individual team members.
Yes, you can assign agents who are responsible for managing specific deals, and add watchers who need visibility without direct responsibility. This ensures the right people stay informed while maintaining clear ownership.
Yes, we do provide comprehensive documentation portal along with FAQ and support.
Project Suite FAQs
Yes, you can toggle between Kanban, Gantt, Calendar, and List views at any time without disrupting your data.
Olqan is designed to be flexible, supporting various project management approaches with customizable workflows, sprint planning tools, and detailed timeline visualization options.
Yes, you can set up client portals with controlled access to relevant project information, files, and communication. Clients can also interact through our integrated ticketing system, enabling streamlined communication for feedback, approvals, and support requests while maintaining all project context.
As detailed as you need it to be. Track time at the project, task, or subtask level, with notes and categorization options.
Absolutely. Our workload view shows resource allocation across all projects, helping prevent overallocation and bottlenecks.
HR Portal FAQs
Extremely secure. We use bank-level encryption, role-based access controls, and comply with all major data privacy regulations including GDPR.
Yes, you can create custom review templates, set your own rating scales, and design the entire workflow to match your organization's approach.
Employees can request time off through the system, managers receive notifications to approve/deny, and balances are automatically updated. The system also handles accrual rules and carries forward policies.
Absolutely. You can categorize personnel as employees, contractors, or custom types.
Finance Console FAQs
Yes, you can create fully customized invoice templates with your branding, preferred layout, and specific fields that match your business requirements.
Absolutely. You can create specific roles for external accountants or financial advisors with appropriate access controls to financial data without exposing other business information.
Yes, you can work with multiple currencies for both invoicing and expense tracking, with automatic currency conversion based on daily rates.
Our reports can be as detailed as you need, with the ability to drill down from high-level summaries to transaction-level details. You can also customize report views based on departments, projects, clients, or time periods.
Yes, Olqan provides seamless QuickBooks integration, allowing you to sync your financial data between platforms and maintain consistency across your accounting systems.
Olqan offers customizable VAT/tax settings for each company, allowing you to configure specific tax rates and requirements based on client location, business type, or industry regulations.
Pricing FAQs
Yes, all plans come with a 14-day free trial. No credit card required to start.
Absolutely. You can change your plan at any time, and we'll prorate the difference.
We accept all major credit cards and PayPal. Enterprise customers can arrange for invoicing.
Yes, we use bank-level encryption and follow industry best practices for data security. Enterprise plans include additional security features.
All plans include customer support. Higher-tier plans receive priority support with faster response times and additional support channels.
Tickets FAQs
Yes, you can create custom ticket statuses, fields, and routing rules to match your specific support process and ensure every issue follows your preferred workflow.
Tickets can be assigned manually or automatically based on criteria like department, issue type, customer, or workload balancing to ensure efficient distribution.
Yes, customers receive a branded portal where they can view their tickets, track progress, add comments, and provide additional information when needed.
You can set custom priority levels and create automated rules to assign priorities based on SLA requirements.
Absolutely. Tickets seamlessly connect with customer records, projects, invoices, and other Olqan modules for complete context and coordinated resolution.
Procurement FAQs
Yes, you can create custom approval sequences based on department, employee roles, expense category, amount thresholds, or any combination of these factors.
Yes, Olqan allows you to plan your purchase requisitions ahead of time, helping you manage procurement needs proactively and align with project timelines.
Absolutely. Olqan enables you to maintain a curated list of preferred vendors with detailed information, making it easier to select the right supplier for each purchase.
Yes, Olqan includes a dedicated products feature that allows you to create, organize, and manage your entire product catalog with detailed specifications, pricing, and inventory tracking.
Absolutely. You can manage suppliers globally with multi-currency support, international shipping documentation, and country-specific compliance features.
The platform maintains a complete audit trail of all procurement activities, documents approval decisions, stores required documentation, and can generate reports for compliance verification.
Recruitment FAQs
Yes, you can create custom hiring pipelines with your own stages and requirements to match your specific recruitment process.
Candidates receive a branded portal where they can apply, schedule interviews, complete assessments, and submit required information—creating a transparent and professional experience.
Absolutely. You can assign specific recruiters to manage different job openings, giving them the appropriate permissions and responsibilities to handle the entire recruitment process.
Yes, the platform helps maintain compliance by standardizing your hiring process, storing required documentation, and providing tools to monitor diversity metrics and fair hiring practices.
Olqan provides a public career page that can be easily shared via link or embedded directly into your existing website, giving you a professional way to showcase openings without additional development.
Yes, Olqan allows you to create and track internal follow-up activities, ensuring your team stays on top of candidate communication and recruitment tasks.
