Resolve Issues Faster,
Satisfy Customers Better
Manage tickets, customer conversations, projects, invoices, and client history from one connected platform.
Built using modern business infrastructure
Collaborate internally with notes, ownership tracking, activity logs, and ticket history without leaving the conversation.
Maintain a complete history of all ticket activities
Keep Every Customer Request Organized
Track, assign, prioritize, and resolve tickets from one centralized workspace.
Collaborate internally with notes, ownership tracking, activity logs, and ticket history without leaving the conversation.
Add private comments visible only to team members
Maintain a complete history of all ticket activities
Clearly display who is responsible for each ticket
Add private comments visible only to team members
Clearly display who is responsible for each ticket
Keep Every Customer Conversation In One Place
Track emails, attachments, updates, and responses in a single timeline.
Email Notifications
File Attachments
Build Workflows That Match Your Team
Customize statuses, routing, SLAs, and escalation rules to fit how your support team operates.
Create ticket statuses that match your support process
Direct tickets to the right department or specialist
Set and track response and resolution time targets
Automatically elevate tickets based on priority or time thresholds
Let Customers Track Their Own Requests
Give customers a branded portal to submit tickets, monitor progress, access resources, and stay informed.
Performance Metrics
Issue Categorization
Volume Analysis
Customer Satisfaction
See How Your Support Team Performs
Monitor response times, resolution rates, customer satisfaction, and support volume in real time.
Yes, you can create custom ticket statuses, fields, and routing rules to match your specific support process and ensure every issue follows your preferred workflow.
Tickets can be assigned manually or automatically based on criteria like department, issue type, customer, or workload balancing to ensure efficient distribution.
Yes, customers receive a branded portal where they can view their tickets, track progress, add comments, and provide additional information when needed.
You can set custom priority levels and create automated rules to assign priorities based on SLA requirements.
Absolutely. Tickets seamlessly connect with customer records, projects, invoices, and other Olqan modules for complete context and coordinated resolution.