Resolve Issues Faster,
Satisfy Customers Better
Deliver exceptional customer service with Olqan's comprehensive Ticket Management solution. From issue tracking to resolution
Streamline attendance recording and time-off requests for your entire team
Maintain a complete history of all ticket activities
Centralize Customer Support
Manage all support requests efficiently in one organized system
Streamline attendance recording and time-off requests for your entire team
Add private comments visible only to team members
Maintain a complete history of all ticket activities
Clearly display who is responsible for each ticket
Add private comments visible only to team members
Clearly display who is responsible for each ticket
Create Seamless
Interactions
Foster coordination and clear communication throughout your projects
Email Integration
File Attachments
Design Your Ideal Process
Customize ticket handling to match your support strategy
Customizable Statuses
Create ticket statuses that match your support process
Automated Routing
Direct tickets to the right department or specialist
SLA Management
Set and track response and resolution time targets
Escalation Rules
Automatically elevate tickets based on priority or time thresholds
Empower Your Clients
Customer Portal
Status Updates
FAQ Integration
Satisfaction Surveys
Performance Metrics
Issue Categorization
Volume Analysis
Customer Satisfaction
Measure and Improve Performance
Track support metrics to continually enhance your service
Yes, you can create custom ticket statuses, fields, and routing rules to match your specific support process and ensure every issue follows your preferred workflow.
Tickets can be assigned manually or automatically based on criteria like department, issue type, customer, or workload balancing to ensure efficient distribution.
Yes, customers receive a branded portal where they can view their tickets, track progress, add comments, and provide additional information when needed.
You can set custom priority levels and create automated rules to assign priorities based on SLA requirements.
Absolutely. Tickets seamlessly connect with customer records, projects, invoices, and other Olqan modules for complete context and coordinated resolution.